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FREQUENTLY ASKED QUESTIONS

  • How do I book an appointment?
    From home, click on "BOOK NOW" and follow the instructions. Select the service you’d like and prepare to pay your deposit to reserve your appointment. Be sure to read and understand all policies listed on that page prior to booking. All appointments are booked and managed by the client. Be sure to leave a valid email on file
  • Where do I review all terms and conditions required to book?
    You may view policies on the "POLICIES" page
  • I am a new client. Which facial should I book?
    All new clients MUST book one of the 2 "New Client Facials." A consultation & custom facial is included based on the results of your consultation
  • How do I know which treatment to book after I have had a New Client facial consultation?
    I will typically advise you on which treatment is recommended once I receive your email follow up however all treatments are custom and tailored to your individual needs. When booking you are choosing the "type" of facial but products used will be customized during your treatment. This is with the exception of chemical peels. Email support if you are still not sure
  • I haven’t been in for a treatment in a while. What should I book?
    If it has been more than 90 days since your last treatment updated consultation is required so you must book a New Client Treatment
  • How do I view a portfolio of your work including pictures and videos?
    Follow our Instagram @beautyxdavonna. We are also on Youtube @beautyxdavonna
  • I would like to book a Brow or Lash lift but I am not sure if I am a good candidate. Can you tell me at my appointment?
    If you’re not sure if you’re a good candidate please email support PRIOR to booking and include pictures. Please refrain from booking until you get a response. If you book without checking and I determine you are not a good candidate due to damaged, sparse, not enough lashes ect., I will not complete the service however I will have to charge for the slot you reserved. I am happy to take a look via email before you book to avoid unnecessary charges in the event you’re not sure
  • Does the booking deposit go towards my balance?
    Absolutely ! the deposit secures your reservation and is Non-refundable. The remaining balance is due the day of your service
  • Can I be refunded for products, services or booking deposits?"
    Unfortunately I do not offer refunds. A thorough consultation and skin analysis is done prior to recommending any products or services to ensure those products and services will be a good fit. Booking deposits are Non-refundable or transferable as stated in advance. Please be sure to read and understand all policies prior to booking or email support with any questions. Please be prepared to advise any medical conditions you have including allergies. It is your responsibility to advise
  • I would like to gift someone with a service. How do I proceed?
    You may book for the online but please note that appointment confirmations and reminders will be sent to the email address left on file. I do offer seasonal gift cards so feel free to ask if I have any available
  • Do I need to contact you once I arrive at the salon for my service? What if I'm early?
    You do not. I will be expecting you! Please have a seat in the waiting area and I will greet you once your appointment time starts. Please be mindful that there may be a client before you so I will greet you so I am not interrupting their service
  • I need to change my appointment date and or time. Can you?
    All appointments are booked and managed by the client. Unfortunatley if that date and time you selected does not work you will need to cancel that appointment and book a new date and time that works.From your appointment confirmation email, you would select "cancel appointment" at the bottom of your confirmation and choose a new date and time that works. Please be sure to read and understand all policies prior to booking
  • I am outside of the window of time allotted to change my appointment. Can you?
    Unfortunately all appointment reservations are booked and managed the clients so it's vital you read and understand booking terms prior to booking. I have set these tools in place to allow you to manage your appointments as I am servicing clients throughout the day.
  • I had to cancel outside of the required 48hrs.Can my deposit & balance be transferred to a new date?
    Unfortunately once that appointment is cancelled outside of the 48hr requirement the remaining balance will be collected and you must book a new appointment which will require a new service fee. Please be sure to read and understand all policies prior to booking to avoid any charges
  • If I No show can I rebook?
    No shows will not be tolerated. You will be banned from booking. Please be sure to read and understand all policies prior to booking
  • How do I contact you directly?
    Please email support@beautyxdavonna.com. I do NOT respond via Instagram DM. If it's impacting your appointment the SAME day as your service please use my Beauty line notated on your appointment confirmation.
  • What products do you retail?
    Clinical and holistic Skincare products, The Recipe brow & hair Oil line, and handheld Ultrasonic LED devices. Purchase on our site or email support for an invoice - support@beautyxdavonna.com
  • How do I cancel my appointment?
    On your appointment confirmation, select "cancel" at the bottom highlighted in pink. I'm sorry it didn't work out :( but hope to see you back :)
  • How do I order products for home-care ?
    Existing clients may email support to inquire - support@beautyxdavonna.com. All treatments and home care regiments are customized on an individual basis so I need to be familiar with your skin. New or lapsed clients please book an in-person or virtual appointment online
  • I placed an order for skincare products. When will I receive a tracking number?
    Tracking numbers are not generated until your order has been processed and fulfilled by the manufacturer. Once your order is in route your tracking number is generated which will be immediately forwarded to you. Product orders are placed and processed M-F. Orders generally take 2-4 days to process and 2-3 business days to ship. Due to Covid 19 there may be occasional delays and the manufacturer is advising 3-12 business days for processing
  • I placed an order for skincare products . When will it arrive?
    Product orders are placed M-F. Orders generally take 2-4 days to process and 2-3 business days to ship. Due to Covid 19 there may be occasional delays and the manufacturer is advising 3-12 business days for processing
  • I placed an order for oil(s). When will it arrive?
    As long as oils are in stock processing is 1-2 business days and they are shipped priority 2 day depending on your location
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