BEAUTIES,PLEASE TAKE YOUR TIME & READ THROUGH! THERE'S NO RUSH

The integrity of Beauty X Davonna and what I stand for in regards to safety, function, flow respect and productivity takes priority over everything else. I also want to ensure that the health and safety of myself and all of my beauties comes first! Prior to checkout, it is your responsibility to read and understand all policies and guidelines. You will be required to sign a consent of agreement and understanding prior to checkout which waives your ability to negotiate those terms. After booking, you will be receiving an electronic Consultation form and Covid-19 consent form a day prior to your appointment.

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The policies listed below are directly based on unpleasant situations that have happened in the past that negatively impacted the business, other clients and did not allow Beauty x Davonna to maximize workflow and time. Beauty x Davonna operates by appointment only so last minute changes impacts the business personally and professionally. Please be respectful of all policies listed as everyone's time should be prioritized. Including yours.

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DEPOSITS:

There is a non refundable deposit due at the time of booking totaling 50% of the service(s) selected. The deposit does go towards your balance and the remainder is collected at the time of your service. The deposit is non-refundable and non transferable. If there is no deposit taken at booking for any reason including your appointment being scheduled per your request as a courtesy by the owner or operator the deposit will be collected if you cancel at the time of cancellation for holding that spot.

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RESCHEDULING: 

Beauty X Davonna does NOT offer rescheduling under any circumstance. Beauty x Davonna cannot accommodate any schedule and or service changes pertaining to time and or date including service type. It is your responsibility to ensure you check any personal engagements to ensure you select a date, time and service that works for your lifestyle. If the appointment date and time you selected no longer works for any reason please follow the instructions on your email confirmation to cancel. Once you have canceled, you may book a new appointment which will require a new deposit as they are non-transferable. Please note cancellations must be done within 48 business hours.

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CANCELLATIONS:

If you cannot make your appointment for any reason including illness, please use the link included on your appointment confirmation email to cancel. There is no reason to contact Beauty x Davonna directly as we do not manage reservations. Simply use the link at the bottom of your appointment confirmation email and click "CANCEL." It is your responsibility to book and manage your reservation. Please be mindful that deposits are non-refundable or transferable. If you need a different date and or time please book a new appointment after canceling and note that a new deposit is required.

 

Cancellations under 48 hours can only be done directly by the owner. You must cancel at least 48 hours in advance of your service to avoid being charged the balance due of the service. Please be mindful that it is inconsiderate to hold a spot you know will not work.

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SQUEEZE IN ACCOMMODATIONS/ PRE-BOOKINGS:

If the owner or operator agrees to squeeze you in and books the appointment on the back end as a courtesy ALL LISTED BOOKING TERMS APPLY. If your appointment is canceled the deposit will be collected UPON CANCELLATION if it is prior to 48 hours in advance. If it is after that time the full balance will be collected. No exceptions.

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LATE POLICY:

Beauty x Davonna does not charge a late fee and we allow a 10 minute grace period before your service is cancelled. However, please be mindful that that time is deducted from your service time which will end at the scheduled time you reserved so I the client scheduled after you is not impacted. If you have a treatment under an hour, there is a 5 minuet grace period as I would not be able to accommodate you in a rush. If you are outside of these times the remaining balance will be collected as this is considered a last minute cancellation. If you are running late please text the beauty line as soon as you know so that I can let you know if I am able to accommodate you. Do not wait until your appointment time to let me know.

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NO SHOWS:

Communication is everything. No shows will result in the balance being collected followed by cancellation you will be banned from any future bookings.

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SPA MEMBERSHIP POLICIES

If you are enrolled in the Spa memberships program all polices listed on this page apply to both members and non-members. There is not a second set of policies that exist for members.If you cancel your member appointment booked under your tier your credit for that month is forfeited as rescheduling is not offered. Any balance attached to your appointment including add ons will be collected at the time of cancellation. If the standard treatment booked using your member rate is canceled all polices mentioned on this applies. 

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APPOINTMENT PREP

There will be an automated electronic form you will receive via text from the beauty line requiring completion a day prior to any service. If that is NOT completed prior to the the day of my service my appointment may be canceled and considered a No show with applicable penalties. This applies to all clients.

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BUSINESS POLICIES

I do think respect and common courtesy is a two way street and something we equally deserve. Personally, I hold myself to the same standards as best as possible and demonstrate the same policies I require of my guest to lead by example and show you that I value you and your time. For example, if guest are asked to be on time the operator should be on time as well. Fair is fair. If I am ever running late which is extremely rare based on the time I schedule in between clients I will go above and beyond to compensate you in a special way. In the event it is necessary to close temporarily as result to Covid-19 or something beyond the owner’s control such as weather, power-outages, or illness I will allow your appointment to be rescheduled and your deposit will be honored within 30 days of reopening

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REFUNDS AND RETURNS

I do not offer refunds OR exchanges on services or products. I strive for perfection and set you up with proper expectations prior to your service and I am happy to try and accommodate you within reason. I do check with you throughout the process and once your service is completed to ensure satisfaction. I encourage you to review my work prior to booking and read the details under each service. If you’re not sure you're a good candidate for a service please email me and include photos prior to booking. I am happy to review and get back to you! It is your responsibility to ensure you are booking the correct service. If you book something and change your mind at your service you will be charged the balance so please be sure to ask the proper questions prior to booking if you need clarity. If you're not sure that you are a good candidate for something (including lashes) it is your full responsibility to contact me prior to booking to ensure you are a good fit. 

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I hope I won't ever need to, but I do reserve the right to refuse service for any reason. I am big on energy some people call it vibes, but either way I understand that I have a responsibility to make sure I create a safe space for you to unwind and allow the energy created to flow. Please come in with a good attitude so we can continue to translate that energy with everyone we encounter! 

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CONTACT AND COMMUNICATION

If you need to contact me directly please email me: support@beautyxdavonna.com and I am happy to assist you. Please do not DM me on Instagram as that is not a reliable source for communication. Please be mindful that I am servicing clients through the day so I do ask that you give me up to 48 business hours to respond M-F. Generally, I am able to get back to you much faster. I do not communicate via text unless it's a last minute emergency. Now that we got that out the way, you’re ready to book! Please note that by choosing to book you are agreeing to the listed terms which you will be required to agree to again during checkout. 

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